Privacy Policy

This policy explains how we collect, use and protect personal data when you browse, order or contact us. We act as the controller for the processing described here unless another party is identified.

Data we collect

Identity and contact data, such as name, email, telephone number and delivery address

Order and transaction data, including items, amount, currency and payment status

Account, customer service, return and complaint records

Device, browser, IP address, cookie and website interaction data

Marketing preferences and consent records

Why we use it

We use personal data to process orders, take payment, arrange delivery, provide support, prevent fraud, keep required business records and improve the website. We send marketing only where permitted and you may opt out at any time.

Legal bases

Depending on the activity, processing is based on performance of a contract, compliance with a legal obligation, our legitimate interests in operating and protecting the store, or your consent. Consent may be withdrawn at any time without affecting earlier lawful processing.

Who receives data

We share only what is necessary with service providers such as hosting, payment, fulfilment, delivery, analytics, customer support and fraud-prevention partners. We may also disclose data where required by law or in connection with a business reorganisation. We do not sell personal data.

International transfers

If data is transferred outside the country in which it was collected, we use an accepted legal transfer mechanism and appropriate safeguards where required.

Retention and security

We keep data only for as long as needed for the stated purposes, legal record-keeping, dispute handling and fraud prevention. We use reasonable organisational and technical safeguards, but no online system is completely risk-free.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection. You may withdraw consent and lodge a complaint with the competent data protection authority. We may verify identity before acting on a request.

Children and third-party links

The website is not directed to children who cannot lawfully enter a purchase contract. Links to third-party services are governed by those parties’ own privacy notices.

Contact

Send privacy requests to shoplyrra@gmail.com.