Shipping Policy

This policy explains order processing, delivery estimates and what to do if a parcel is delayed, lost or damaged.

Processing

Orders are checked before dispatch. The estimated processing and delivery period is shown at checkout or in the order confirmation. If a delay materially changes that estimate, we will contact you.

Delivery

Delivery options, charges and available destinations are shown before payment. Unless a different period is agreed, orders covered by EU consumer rules should be delivered within 30 days. Delivery is complete when you, or a person you nominate, takes physical possession of the goods.

Tracking and address details

Tracking is provided when available. Please check the delivery address before ordering and contact us promptly if it is incorrect. We cannot guarantee a change after processing has begun.

Delays and missing parcels

If an order does not arrive within the agreed period, contact [EMAIL ADDRESS]. Where required by law, you may give us a reasonable additional delivery period and cancel if delivery still does not occur. Immediate cancellation may apply where an agreed delivery date was essential.

Damage

We remain responsible for transit damage until delivery where applicable. Photograph the parcel and goods and contact us promptly so we can arrange an appropriate remedy. This request does not limit statutory rights.

Duties and import charges

Any duties, import taxes or handling charges that are not collected at checkout may be payable by the recipient, unless the checkout states otherwise.